Companies know that customer service is important, but a lot of businesses still haven’t formed a specific strategy for addressing online concerns and building social relationships. With 89% of U.S. consumers saying that they’ve gone to a competitor after a poor customer service experience, it’s clear that a business’s ability to listen to complaints and provide solutions is linked to its success.

Engage your followers: Social Marketing makes it simple to connect with your followers. Respond to customers, share ready-to-post content, and build stronger social relationships with your followers.

Engage Your Audience

To be successful on social media you need to post a steady stream of relevant content and engage with customers across all social channels.

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